Terms & Conditions

These terms set out how Tow it to You provides its towing services for caravans, classic cars, and boats. They explain responsibilities, safety requirements, and how we handle collection and delivery, helping ensure every job is completed safely and professionally.

20+

Years Towing Experience

£1Million

Of Insurance Cover

National

Delivery from Norfolk

1. Definitions

“Company” means Tow it to You.
 “Customer” means the person or business booking the service and the legal owner of the vehicle or equipment, or someone authorised to act on their behalf.
 “Vehicle” means any caravan, classic car, boat (under 7 meters in length & 2.55 meters in width), or trailer booked for transport.
 “Service” means towing and transport of the Vehicle from one location to another (A to B).
 “Collection Point” means the agreed pick-up location.
 “Delivery Point” means the agreed drop-off location.
 “Agent” means any person handing over or receiving the Vehicle on the Customer’s behalf (e.g., storage yard, caravan park, dealership).


2. Nature of the Service

Tow it to You provides A to B towing only.

We do not provide trailers. All boats and vehicles must already be on a roadworthy, legal trailer supplied by the Customer.

Services include:

  • Boat towing (boats under 25 feet, on owner’s trailer)
  • Classic car transport
  • Caravan towing
  • Caravan siting at holiday parks (levelling, positioning, connecting electrics if applicable, and key handover to reception)

We do not provide repairs, servicing, loading assistance, mechanical recovery, or lifting services.


3. Booking & Payment

  • A booking is confirmed once agreed and a deposit (if requested) is paid.
  • Full payment must be made before or on the day of transport, unless otherwise agreed.
  • Late payment may result in refusal to release the Vehicle.


4. Customer Responsibilities

The Customer must ensure:

  • The Vehicle and trailer are roadworthy and legal
  • Tyres, lights, wheel bearings, hitch, brakes, and electrics are in safe working order
  • Trailer electrics are compatible (7-pin or 13-pin)
  • The caravan, boat, or car is properly secured and safe for road travel
  • Boats must not exceed 7 meters in length & 2.55 meters in width
  • Caravan weight must be within legal towing limits
  • All personal contents are removed unless permanently fitted

Tow it to You may refuse to tow any Vehicle or trailer considered unsafe. In such cases, the job is cancelled and travel/time costs may still be charged.


5. Condition Reports

At collection, the Company may photograph and record the Vehicle’s visible condition.

The Customer agrees that:

  • Pre-existing damage is not the Company’s responsibility
  • Hidden defects or mechanical faults are not the Company’s responsibility


6. Access Issues

If access at collection or delivery is unsafe or unlawful, the Customer must arrange an alternative nearby location.

If nobody is available at delivery:

  • The Vehicle may be left with a park reception, dealership, storage facility, or safe, agreed-upon location
  • Responsibility transfers once delivered, and keys are handed over


7. Caravan Park Siting Service

Where caravan siting is requested:

Tow it to You will:

  • Position the caravan on the pitch
  • Level the caravan
  • Connect to site electrics (if accessible and safe)
  • Hand keys to park reception

Tow it to You is not responsible for:

  • Gas connection
  • Water/waste pipe setup
  • Internal systems
  • Park pitch suitability
  • Any site rules or restrictions


8. Insurance & Liability

Tow it to You carries goods-in-transit insurance for vehicles being towed.

However, we are not liable for:

  • Tyre blowouts or punctures
  • Mechanical or electrical breakdown of the Vehicle or trailer
  • Wear and tear, rust, corrosion, or pre-existing faults
  • Damage caused by stone chips or road debris
  • Damage caused by insecure loads or poor trailer condition
  • Personal items left inside the Vehicle
  • Delays caused by traffic, weather, breakdowns, or events beyond our control

Liability is limited to the value covered under our insurance policy.


9. Prohibited Contents

Vehicles must not contain:

  • Hazardous materials
  • Illegal items
  • Loose items that could shift in transit


10. Cancellations

  • Cancellations within 48 hours of collection may be charged
  • If the Vehicle is not ready or roadworthy at collection, charges may still apply


11. Damage Claims

Any claim must be:

  • Reported within 24 hours of delivery
  • Supported with photos
  • Made before repairs are carried out

Repairs must not begin without the Company's or insurer’s approval.


12. Delays

Collection and delivery times are estimates only. Tow it to You is not liable for costs caused by delays outside reasonable control.


13. Right to Refuse Service

Tow it to You may refuse service if:

  • The Vehicle is unsafe
  • Legal towing limits would be exceeded
  • The Customer provides incorrect information


14. Governing Law

These Terms are governed by the laws of England and Wales.